Terms of Service
These terms govern access to BCG Engineering software and related professional exchanges. Any paid product or carrier integration may also require a separate order form or provider agreement.
Company and service
BCG Engineering, LLC is a Delaware limited liability company at 131 Continental Dr, Suite 305, Newark, DE 19713, United States. The service is software and orchestration; BCG is not a telecommunications carrier, emergency service, or wholesale voice provider.
Customer responsibilities
Customers must use the service lawfully, provide accurate account and caller-ID information, secure credentials, obtain all required consents, maintain suppression lists, and review agent behavior and outputs. Customers must not use the service for unsolicited or harassing communications, deception, fraud, impersonation, spoofing, unlawful robocalling, emergency calling, or any prohibited use in our Voice AI Compliance Policy.
Voice and AI workflows
Customers are responsible for authorization to contact each recipient, required AI identification, opt-out handling, calling hours, do-not-call restrictions, recording/transcription notices, data protection, and provider-specific onboarding and traffic rules. We may request evidence, limit traffic, suspend a workflow, or terminate access when a legal, safety, fraud, abuse, or complaint risk exists.
Third-party providers
Telnyx, Twilio, SignalWire, Bandwidth, Plivo, and other providers impose additional terms and may reject traffic or suspend service. Customers must comply with the current terms applicable to their selected provider and destination.
Disclaimer
The site and this page are informational and do not constitute legal advice or a guarantee of compliance. Customers must obtain jurisdiction-specific advice before launching calls.
Contact
Last updated: September 4, 2026.